Return & Refund Policy — ADROY

Last Updated: September 14, 2026

At ADROY, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or significantly different from what you ordered, we’re here to help.

1. Eligibility for Returns

You may request a return or replacement if:

• You received a damaged or defective product.
• You received the wrong product.
• The product received is different from the product description/order.
• The product is missing parts or accessories that were included in the order.

Return requests must generally be submitted within 7 days of delivery.

2. Products Must Be in Original Condition

For an eligible return, the product should be:

• Unused and in its original condition.
• Returned with original packaging, tags, and accessories, where applicable.
• Free from damage caused by the customer.

Products that have been used, washed, altered, or damaged after delivery may not qualify for a return.

3. Non-Returnable Products

Certain products may not be eligible for return, including:

• Products damaged due to misuse or improper handling.
• Products that have been used or altered by the customer.
• Personalized or customized products, unless they arrive damaged or defective.
• Products returned without the required packaging or accessories.

4. How to Request a Return

To request a return, contact us at:

Email: [your email address]
Website: ADROY.in

Please provide:

• Order number
• Customer name
• Product name
• Reason for return
• Clear photographs/videos showing the issue
• Unboxing video, if available

Our team may review the submitted information before approving the return.

5. Damaged or Incorrect Products

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible, preferably within 48 hours of delivery.

We may ask for photographs or a video of the package and product to verify the issue.

If the claim is approved, we may provide a replacement, exchange, or refund, depending on the circumstances and product availability.

6. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be processed to the original payment method used for the purchase.

Depending on your bank or payment provider, it may take additional business days for the refunded amount to appear in your account.

7. Shipping Charges

Original shipping charges may be non-refundable, except where the return is due to an error on our part, such as:

• Wrong product shipped
• Damaged product
• Defective product

Return shipping arrangements may vary depending on the reason for the return.

8. Order Cancellation

You may request cancellation of your order before it has been shipped.

Once an order has been shipped, cancellation may not be possible. In such cases, you may need to follow the applicable return procedure after delivery.

9. Return Approval

All return requests are subject to verification and approval by ADROY.

We reserve the right to reject a return request if the product does not meet the eligibility requirements described in this policy.

10. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

ADROY
Website: ADROY.in
Email: [your email address]
Phone/WhatsApp: [your phone number]
Address: [your business address]