Shipping Policy — ADROY

Last Updated: September 14, 2026

At ADROY, we aim to deliver your orders safely and on time. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Shipping Locations

We currently deliver products across India.

Delivery availability may vary depending on the customer's location and the courier service available in that area.

2. Order Processing Time

Orders are generally processed within 1–3 business days after successful order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, festivals, promotional events, or other high-demand periods, processing may take additional time.

3. Estimated Delivery Time

Once your order has been shipped, the estimated delivery time is generally:

3–7 business days

Delivery times may vary depending on your location, courier availability, weather conditions, holidays, or other circumstances beyond our control.

Remote and difficult-to-reach locations may require additional delivery time.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, ADROY may offer free shipping promotions or other shipping offers. Such offers may be subject to specific terms and conditions.

5. Order Tracking

Once your order has been shipped, we may provide tracking information through your registered email address, phone number, WhatsApp, or other available communication method.

You can use the tracking information to check the status of your shipment.

6. Cash on Delivery (COD)

Cash on Delivery may be available for selected locations and products.

COD availability is determined based on the delivery address, order value, courier availability, and other applicable factors.

ADROY reserves the right to limit or disable COD for certain locations or orders.

7. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name
• House/Flat number
• Street/locality
• City
• State
• PIN code
• Correct phone number

ADROY is not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.

Additional shipping charges may apply if an order needs to be reshipped because of an incorrect address.

8. Delayed Delivery

Although we make every effort to deliver orders within the estimated timeframe, delays may occur because of:

• Weather conditions
• Natural disasters
• Courier issues
• Public holidays
• High order volumes
• Transportation disruptions
• Incorrect address or contact information
• Remote delivery locations
• Other circumstances beyond our reasonable control

If your order is delayed, please contact our customer support team for assistance.

9. Failed Delivery / Undelivered Orders

If a courier attempts delivery but the customer is unavailable, the courier may make additional delivery attempts.

If an order is returned to ADROY because of repeated failed delivery attempts, incorrect address, or customer refusal, additional shipping charges may apply if the customer requests the order to be shipped again.

10. Damaged Package

If your package appears damaged, opened, or tampered with when delivered, please take photographs/videos of the package and contact us as soon as possible.

For damaged or incorrect products, please refer to our Return & Refund Policy.

11. Contact Us

For questions regarding shipping or your order, please contact us:

ADROY
Website: ADROY.in
Email: [your email address]
Phone/WhatsApp: [your phone number]
Business Address: [your business address]

Note: By placing an order on ADROY.in, you acknowledge and agree to the terms of this Shipping Policy.